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WEBContact Centre Report: The CallMiner CX Landscape Report 2024. 10 September 2024. Contact- Centres. Over the last two years, organisations have been quick to implement AI (sometimes at the expense of cost…. Contact Centre News and Information from the UK Contact Centre Industry. The go to website for all contact centre professionals.
Firstsource Acquires Contact Centre Outsource Ascensos
WEB19 hours ago · Firstsource Solutions Limited, a leading global provider of specialist domain-led Business Process Services (BPS) and an RP-Sanjiv Goenka Group company, has acquired Ascensos, a leading UK-headquartered contact centre customer experience outsourcing partner for retail and eCommerce businesses. Dr. Sanjiv Goenka, Chairman – RPSG Group and ...
Directory - contact-centres.com
WEBSep 1, 2024 · Encoded is a leading UK Payment Service Provider and pioneer of new and innovative secure payment solutions for contact centres. The company was founded 20 years ago to offer affordable, pay-as-you-go IVR and payment solutions to small and large businesses. Many contact centres now rely on Encoded secure automated payments for their PCI DSS ...
The Importance of Fraud Prevention Training in Contact Centres
WEB11 hours ago · Here are four counter-fraud measures that contact centre managers should consider: 1. Roll out a fraud risk assessment: To be delivered across the business and which identifies where vulnerabilities lie. 2. Update systems and processes: Where possible and identify any gaps that criminals can exploit. 3.
Contact Centre Management: What It Is and 7 Best Practices
WEBApr 19, 2022 · Call centre management best practices. 1. Hire the Best Employees. It’s a no-brainer but super important: hire the best employees. Working at the service level requires more than just basic communication skills. You’ve got to make sure you screen all prospective employees, assessing their level of customer care, memory, articulation ...
- Downloads Archives - Contact-Centres.com
WEBJul 10, 2024 · Iris Clarity have published a whitepaper highlighting the impact that background noise has on the contact centre industry. The CX-focused whitepaper and explore our research looking at: √ How contact centre WFH trends have changed since the pandemic √ Background noise’s impact on contact centre KPIs, as well as the contact centre agent and customer experience √ Noise cancellation as a…
Contact Centre Supplier Directory - contact-centres.com
WEBSep 11, 2024 · Encoded. Encoded is a leading UK Payment Service Provider and pioneer of new and innovative secure payment solutions for contact centres. The company was founded 20 years ago to offer affordable, pay-as-you-go IVR and payment solutions to small and large businesses. Many contact centres now rely on Encoded secure automated payments for their ...
Forum - contact-centres.com
WEBSep 10, 2024 · 147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com. We aim to bring our readers and subscribers the most up to date news …
Our People - contact-centres.com
WEBMay 24, 2024 · Perry Sanger Publisher/Editor Having worked in senior managerial positions in B2B publishing for the likes of Emap, Bauer, Reed Business Information and Royal Society of Chemistry (to name but a few) you could say that he has been there – done that – and probably has a selection of T shirts. Perry is the driving force behind 147 Media (or…
Fournet Completes Contact Centre Project for Surrey County Council
WEB19 hours ago · A new telephony and contact centre project, delivered in collaboration with digital transformation specialists FourNet and 4C Strategies, has been successfully completed and launched – meeting extremely tight deadlines set by the council. Switchover to the new system, which included 130 different council …