WhatsApp has announced the development of a new AI-powered feature designed to help businesses manage customer interactions ...

Will Cathcart, head of Meta's subsidiary, announced the launch of WhatsApp channels with subscriptions and advertising. He ...

Sobot, a leading AI customer contact solution provider, unveiled its "AI-First" strategy at a media launch event this month.

Global cloud communications platform Infobip today announced its Conversational Experience Orchestration Platform (CXOP) — a ...

Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with ...

Currently in its Beta phase, Lindi can book flights for single passengers, change a name or seat on a booking, and provide ...