Despite the recent challenges in overall experience quality seen in Forrester’s Customer Experience Index (CX Index™) benchmarks, customer experience (CX) remains a priority for many organizations.
The consumer goods giant is taking its advanced analytics approach and adding AI for greater value, but its data leader, ...
There is a lot of excitement in the market about artificial intelligence (AI), machine learning (ML), and natural language processing (NLP). Although many of these technologies have been available for ...
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