Trust is built through genuine human connection, so AI should support human service — not replace it.

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

DIfferentiation beyond AI is essential when companies have access to the same platforms. Leveraging employees in the customer ...

New Platform Reduces Customer Support Calls by 60% for Early Adopters Through Intelligent WhatsApp and Web Widget ...

The numbers are sobering. Organizations invested $47 billion in AI initiatives during the first half of 2025, yet 89% of that spend delivered minimal returns. Most projects collapsed under the weight ...

Telecom providers are ditching clunky decision-tree chatbots for autonomous AI agents, and it should make customer service a ...

AI is revolutionizing customer service in 2025, offering speed, personalization and efficiency. But to avoid frustrating users, businesses must ensure the following things. AI has become essential in ...

Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

The MarketWatch News Department was not involved in the creation of this content. First look at 2025 holiday shopping shows 78% of consumers used AI for help, yet only 29% say it improved their ...

What makes a sit-down restaurant experience so special to patrons is attentive, pleasant human interaction and traditional ...

SoundHound and Salesforce are betting big on agentic AI.

First look at 2025 holiday shopping shows 78% of consumers used AI for help, yet only 29% say it improved their experience Artificial Intelligence surged throughout the 2025 holiday shopping season, ...