The latest independent Customer Satisfaction Report, published by uSwitch.com, reveals that there might be an end in sight to British Gas’ customer service nightmare. Although the energy giant has ...

Which? has written to the CEOs of Virgin Media, Scottish Power and British Gas urging them to improve their customer service as new research from the consumer association reveals they are the worst ...

British Gas has deployed cloud-based customer journey mapping technology from Quadient to improve customer experience across the business. The utility provider hopes the new system will help it ...

British Gas customers will be able to claim up to £2,000 of payments into their energy accounts from this Wednesday. The gas and electricity giant is reopening its British Gas Energy Support fund on ...

There's been a leak at British Gas - but not of the faulty boiler variety. The energy provider is contacting some of its customers to warn them that their personal information has been exposed online.

A British Gas customer has issued a warning over a dodgy smart meter nightmare - meaning the firm has not been getting readings. One homeowner in Swansea wrote into the Sun and asked: "Four years ago ...

British Gas has swooped in to supply stranded customers from collapsed energy firms Neon Reef and Social Energy. It will onboard all 35,500 domestic consumers from both companies. This switchover is ...

The British Gas Energy Support Fund has today (Monday 12 September) reopened applications for grants of up to £1,500 to help customers struggling with their energy bills. But funds are limited, and ...

Bungling British Gas engineers broke into a flat and ‘ransacked’ the property to check a meter - even though the househoulder has never been a customer. Mollie Hopkins, 23, returned to her ...

Centrica Plc’s British Gas has been appointed by the UK regulator Ofgem to take on 23,000 customers from an energy supplier ...