Peak CX-AI leverages natural language capabilities in Amazon Lex to deliver enhanced customer service and positions Apex Systems as a key player in the Agentic AI market RICHMOND, Va., July 24, 2025-- ...

We’ve all been there. “For technical support, press 1. For billing inquiries, press 2 …” The frustrating maze of automated phone menus, followed by the dreaded “Your estimated wait time is … 30 ...

According to Gartner, "Over 70% of customer experience leaders struggle to design projects that boost loyalty and deliver results." But the reality is that CX has been broken by design pitfalls that ...

In this Specifically Speaking Q-and-A, security consultant Dave Miller, principal with MCG Cx Services of Newberg, Oregon, talks about his business. 1. Explain how your business differs from a ...

Explore the top six myths about customer experience that were debunked in 2025, highlighting the shift from digitization to ...

PAWCATUCK, Conn. (Oct. 23, 2012)—Extrusion and converting machinery manufacturer Davis-Standard L.L.C. has purchased Circonix Technologies L.L.C., a systems integrator that does drive and control ...

REDWOOD CITY, Calif.--(BUSINESS WIRE)--Cyara, provider of the leading customer experience (CX) assurance platform, today announced the launch of Velocity, the first solution to combine CX design and ...

REDWOOD CITY, Calif.--(BUSINESS WIRE)--Cyara has enhanced the Pulse monitoring capabilities of its Cyara CX Platform (version 7.1). Cyara Pulse displays real-time customer experience (CX) insights ...

MUCH ATTENTION has focused on the superficial areas of customer experience (CX), or what many call a “skin-deep” approach. Although those areas are the most visible to users, this sort of approach ...

Peak CX-AI leverages natural language capabilities in Amazon Lex to deliver enhanced customer service and positions Apex Systems as a key player in the Agentic AI market Apex Systems is pioneering a ...