Did you miss something last week on CMSWire? Check out these brief summaries of our top stories from last week. Generating free brand awareness impressions, avoiding customer loss, examining chatbots ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More These days, conversational artificial intelligence (AI) chatbots are ...

If given a choice between being on hold with customer service and having a query resolved by a few taps of a smartphone keyboard, most of us would pick the second option. It’s easy, quick and ...