AWS expanded Amazon Connect into four agentic AI tools for supply chain, hiring, customer service, and healthcare workflows, ...

Amazon Web Services on April 23 announced the acquisition of NLX (nlx.ai), a conversational AI platform, folding it into Amazon Connect — AWS's cloud contact center offering. The company argues the ...

AI up the software stack, while forging a new partnership with OpenAI Group PBC. The cloud giant released new customer ...

Amazon Connect is now the agentic AI-powered foundation for three new solutions and one familiar contact center offering.

Amazon Connect is now a set of four modules, a new AI assistant launches and a partnership with OpenAI is enhanced.

At the What’s Next with AWS event on 28 April 2026, AWS unveiled its deepening partnership with OpenAI, explored the future ...

It has been just under a decade since Amazon Web Services Inc. launched Amazon Connect, taking its own internal contact ...

AWS Premier Tier Services partner Caylent has acquired Amazon Connect consulting specialist Pronetx with bullish integration and customer experience plans. Amazon Web Services all-star partner Caylent ...

Expanded partnership brings advanced AI models and agentic tools to Amazon Bedrock as companies look to embed AI into ...

Amazon Web Services launched a product in April 2026 that could fundamentally change how large employers fill thousands of ...