Zappos has set a new standard for customer service. It had to because when it started, no one ordered shoes online. Free shipping and returns and great customer service is what won the day for Zappos.
Understanding and enhancing customer experience (CX) is not just an opportunity for today’s customer-centric businesses — it’s a necessity. But how does a business know if it’s actually ready to take ...
Some results have been hidden because they may be inaccessible to you
Show inaccessible results
Feedback