Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...
SUNNYVALE, Calif., Jan. 21, 2026 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), a leading provider of AI knowledge ...
The companies on Jan. 21 announced a strategic partnership and joint solution that combines Medallia's omnichannel customer ...
Australian bank launches a 24/7 intelligent assistant capable of asynchronous human hand-off, joining the country’s major ...
It's time to challenge the false dichotomy between humans and bots, as shown by Amazon Connect's emphasis on hybrid ...
What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...
Artificial intelligence communications and conversation platform Sendbird Inc. today announced the launch of Sendbird Voice AI, a voice automation solution for customer service designed to take the ...
The Customer Agent - Intercom pitches a future of one agent supporting the entire customer lifecycle
Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and it is creating that agent. According to Intercom CEO Eoghan McCabe, Intercom ...
At its AI customer service summit, Pioneer, Intercom shared the latest evolution of its AI Customer Service Agent - Fin 3. Here's what's new and why you should be paying attention. Today, Adams says, ...
Trust is built through genuine human connection, so AI should support human service — not replace it.
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