Customers can tell the the difference between someone who can really help them and someone just pressing automatic send buttons for pre-scripted platitudes. Here’s how to use online chat to deliver ...

In an uncertain economy, excellent customer service is paramount because customers must make tough decisions about where they spend their tighter budgets. Companies that recognize that and prioritize ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...