Researchers find that amenities such as private rooms have a greater impact on hospital patient satisfaction than quality measures such as mortality rates. Consumer satisfaction is a weak driver of ...

SAN DIEGO, Calif., March 14, 2017 /PRNewswire-USNewswire/ -- What are patients looking for from hospital staff following total hip replacement (THR) surgery? If you're a woman, responsiveness and ...

1. Focus on the patient’s experience. Hospitals need to restructure the traditional hospital model, in which the care process is seen from the physician or nurse’s perspective, says Dr. Steele.

On top of the regular duties associated with saving lives, hospitals are now directing efforts toward a less-quantifiable goal: ensuring customer satisfaction. That’s because one aspect of the federal ...

A close study of one patient-reported outcome has deemed it a clinically valuable measure, according to a study published in the Journal of the American College of Surgeons. Although the clinical ...

Customer satisfaction in hospitals drops 5%: report Though U.S. consumers grew more satisfied with the health insurance industry in 2019, according to a new report from the American Customer ...

Consumer satisfaction with hospitals took a tumble this year while approval of health insurers improved, a new survey shows. The American Consumer Satisfaction Index (ACSI) released its annual report ...

Sometimes people in the healthcare industry over think issues. It's all done with the best intentions, but a simple concept such as patient satisfaction can be made to appear as complex as ICD-10. Set ...

Consumer satisfaction with health insurers is on the upswing, according to an annual report from the American Consumer Satisfaction Index. Hospitals, however, aren't quite so lucky. In 2018, hospitals ...

Island Health is the publicly funded healthcare provider in the southwestern portion of the Canadian province of British Columbia. Island Health's hospital-at-home program was created to determine ...

LONG BRANCH - Monmouth Medical Center's staff was trying to come up with ways to improve its faltering patient satisfaction scores, but rather than embrace the latest technology or a swanky hospital ...