From AI chat to live chat, website chat features vary in value, effectiveness, and ease of integration with your existing platform. So who or what will you choose to represent you to potential clients ...

Let’s cut right to the chase. The importance of live chat cannot be overstated as witnessed by the results of a study by Zendesk, which revealed 92% customers feel satisfied when they use the live ...

With so many options to enhance the user experience and create more value for visitors on your website, how do you evaluate and prioritize opportunities? Which enhancements will keep your brand ...

Live chat software is more than a messaging window on a website; it's a productivity and quality assurance tool that can help your organization maximize its resources. Companies looking for a live ...

An interesting new feature turned up on Taco Bell’s official website back in August: a green bubble in the corner that, once clicked, allows visitors to chat with actual human beings and receive ...

If you can’t spend the hours responding to customer questions, then you should check out ProProfs Live Chat. It’s a great system to manage customer communication without spending time directly ...

The Florida Keys & Key West tourism council has launched a new “live chat” communications tool on its www.fla-keys.co.uk website, enabling visitors to obtain real-time assistance from a live travel ...

Every business thrives off the positive relationships it creates with its consumers–both the loyal ones, all the way to the prospective window-shoppers who are still on the fence about purchasing. And ...

Most of us instinctively close those annoying pop-ups that ask if we'd like to be pestered by a "live sales representative" while shopping online. However, that may actually be a great time to ask for ...