I had meetings last week with each of the big three on-demand CRM vendors — Salesforce.com, RightNow and NetSuite — and made some observations. Sometimes I get complaints from some of them when I ...

Oracle is hoping to differentiate its cloud CRM (customer relationship management) software from that sold by rivals such as Salesforce.com with a new set of industry-specific capabilities. Oracle CRM ...

Oracle on Tuesday released its latest on demand CRM effort--Oracle CRM On Demand Release 15--with the primary new feature being social networking capabilities. The move is just the latest in the ...

In 1997, Keith Raffel founded UpShot Corporation, the first company to offer Web-based, hosted sales-force automation and CRM. UpShot launched its initial product two years later. By 2003 its products ...

In the next four to five weeks, SAP plans to introduce a subscription-based CRM application that will be delivered over the Internet, according to sources close to the company. SAP originally was ...

SAP says its goal in finally delivering an on-demand customer relationship management system is to build something that's a dramatic departure from rivals' products. The software giant says its ...

These organizations tend to have rapidly changing business processes — along with a host of legacy applications or third-party solutions that need to be integrated with the hosted solution. On-premise ...

Earlier this month, SAP released an expansion of its mySAP CRM, the SAP CRM on-demand solution, which is designed to offer both large and mid-sized companies an Internet-based tool to manage customers ...

On-demand CRM vendor Entellium’s financial troubles, complicated by fraud charges against executives, might prove to be a cautionary tale for other vendors as well as existing and prospective ...

The market for customer relationship management applications grew by 10 percent in 2004, spurred by the uptake of on-demand software, according to a report released Tuesday by AMR Research. After two ...

When Tim Kinsella became chief executive of Hospitality Solutions International in 2003, he came with a set idea of the technology that would help the software company's largely remote sales team ...

One of the challenges for manufacturers is to check how accurate their forecast is with respect to the sales pipeline and whether the forecast gets the latest inputs due to volatile environments (e.g.