In Field of Dreams, the voice in the cornfield tells Ray Kinsella, "If you build it, they will come." That may work in the movies, but if you want customers to keep coming back, you need a product or ...

TRUMBULL, Conn.--(BUSINESS WIRE)--Retailers know that poor customer service can impact satisfaction and reduce sales. But nearly half of retailers (42%) say there’s a lack of qualified workers 1 and ...

ABERDEEN PROVING GROUND, Md. -- A recent Havre de Grace High School graduate is learning customer service skills by working at Army Lodging's Swan Creek Inn. Colin Heffinger, 18, is one of several ...