It's a major change for the airline, which has long prided itself on offering free checked bags as a key part of its customer service ...

When Southwest Airlines announced significant customer service changes in July 2024, including the end of its open seating policy, it said bags would still fly free. That's no longer true for all ...

The changes that go into effect on May 28 eliminates Southwest's long-standing practice of offering two free checked bags to every customer.

Southwest Airlines is ending its free checked bags policy for many passengers. Some experts think customer loyalty could ...

Many Southwest Airlines customers are understandably upset about the company’s plan to ditch its “Bags Fly Free” policy and instead charge most customers a fee to check a bag. Delta Air Lines is ...

and award-winning customer service only they can provide.” With these initiatives, Southwest Airlines aims to solidify its position as a customer-centric airline while adapting to evolving ...

Is it poaching season on Southwest Airlines by other airlines after its abrupt about-face on “bags fly free?” We may be about ...

When Southwest Airlines announced significant customer service changes in July 2024, including the end of its open seating policy, it said bags would still fly free. That's no longer true for all ...