Today marks a milestone: my 250th “Playing to Win/Practitioner Insights” series post. Back on October 5, 2020, when I published the first piece in this strategy series, “The Role of Management Systems ...

Small business owners want to see their companies grow: getting more customers, edging out competitors and establishing brand longevity. Such growth, which shows that the company is meeting market ...

Research tells us that some 90 percent of firms in the U.S. employ some form of strategic management system. In other words, they use some system to measure their progress toward the strategic goals ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

Instead of asking once a year, “What is our strategy?”, executive teams are asking, “What are we learning right now that ...