A quick scan suggests these efforts are going about as well as the Taco Bell experiment. McDonald’s reportedly ditched some ...

The artificial intelligence boom has been characterized by companies scrambling to inject AI into their businesses without ...

A top Taco Bell executive is having second thoughts about the tech as its AI-powered drive-thrus fail to endear customers.

Customers have taken to social media over the past year to complain about or mock the AI ordering system, even placing ridiculous orders.

Taco Bell is rethinking how it uses AI-powered drive-thru systems after issues in the technology began to surface. The chain started rolling out these AI ordering systems to more than 500 restaurants ...

Taco Bell’s experiment with voice AI has delivered plenty of headlines and a steady stream of comedy clips. Instead of serving up faster tacos, the system has been caught dutifully processing prank ...

One arena where AI seems to really be struggling, though, is at the drive-thru -- and Taco Bell is the latest to experience AI mishaps at the order box. After taking 2 million orders with AI, Taco ...

A customer at Taco Bell asked the AI assistant at the drive-thru quite the bizarre question as the assistant didn't know how to respond.

Taco Bell has run into some growing pains as it has attempted to deploy AI in its drive-through experience, forcing the company to rethink its strategy.

In the spirit of enhancing its customer experience, Taco Bell has announced the rollout of AI-powered drive-thru lanes—and not everyone is happy about the change.

*AI is quickly becoming a staple at Taco Bell drive-thrus, with the technology already taking orders at numerous locations.

When you hear Taco Bell, late-night adventures to the drive-thru come to mind. Ther’s nothing better than hitting the town and finishing the night with a Crunchwrap Supreme. There are countless ...