Voiso, a global provider of AI-powered contact center software, today announced a strategic partnership with Mercatus ...

Astea Contact Center provides real-time access to a comprehensive view of all information required to support customers. Integrated, multi-channel inbound/outbound capabilities provide for ...

Popular video conferencing app Zoom is adding a new business offering: Zoom Contact Center for customer service. It’ll have more than 100 features at launch and will cater to the agents, supervisors, ...

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...

While call centers are critical to consumer businesses, many organizations still perceive them as cost centers. They have to dedicate a part of their call center budget toward non-revenue-generating ...

Google Cloud said today it’s bundling its Contact Center AI suite of tools into a comprehensive, out-of-the-box offering that can be tightly integrated with the most popular customer relationship ...

SAN FRANCISCO--(BUSINESS WIRE)-- The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, today unveils ...