Julia Kagan is a financial/consumer journalist and former senior editor, personal finance, of Investopedia. Home banking is the practice of conducting banking transactions from home rather than at ...

Santander customers will no longer need to remember and key in security numbers when accessing telephone banking, as the bank introduces new voice and phone recognition technology. Telephone banking ...

Bank of America Corp. scrambled to restore service Friday to its enormous customer base -- 40 million households -- which spent most of the day without access to online, mobile and telephone banking ...

Just as fingerprint sensors have made smartphones more useful and secure, voice-authentication tech is making the dreaded call to customer services that bit more convenient. Following TalkTalk and ...

Santander customers will now be able to access telephone banking without needing a security code, as the bank introduces new voice and phone recognition measures. Telephone banking users will be ...

TELEPHONE banking is in the news again. First Direct, the phone banking service owned by the Midland, a subsidiary of HSBC, is tipped to be on the verge of announcing the creation of a call centre in ...

Chiara is an award-winning investigative reporter who specialises in banking and fraud, joining Which? in 2015 following six years as a personal finance journalist at a national newspaper. Anti-fraud ...

A major bank has been hit by an outage as angry customers complain about glitches to mobile and telephone services. Santander users have been unable to access their accounts with the bank confirming ...

NATWEST customers have been locked out of their accounts this morning due to an online glitch - the same day the Royal Bank of Scotland's mobile app and website crashed. Millions of mobile and online ...