Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. My friend, David Horsager, is the world’s leading expert on ...

After 45 years in clinical practice, working with thousands of individuals of all ages, I have come to understand that trauma—whether mental or physical—disrupts three core human needs: trust, safety, ...

Jake discovers that Karla is having an affair, and Simone has caught Anne lying, yet again, about money and what she spent and didn’t spend. What Jake and Simone have in common is the feeling that ...