WhatsApp has announced the development of a new AI-powered feature designed to help businesses manage customer interactions ...

and could demand to speak to a human representative the way they do now when they reach automated customer-service phone lines. WhatsApp owner Meta Platforms is betting that combining AI agents ...

The thing is, CRMs have always followed where conversations happen. Email gave us tools like Salesforce. Phone calls led to ...

By Dikshant Dave, CEO, Zigment While sectors like retail and healthcare have rapidly adopted conversational platforms, the ...

Sobot, a leading AI customer contact solution provider, unveiled its "AI-First" strategy at a media launch event this month.

WhatsApp might be one of the natural homes of Meta AI, but that doesn’t mean you have to use the app to talk to Meta’s AI chatbots. Meta practically forces Meta AI on Facebook, Instagram ...

AI agents are poised to make communication between businesses and their customers deeper, more open and more personal. That level of intimacy might be great, but as in any relationship, it creates ...