DALLAS--(BUSINESS WIRE)--Prolucent Health®, a leading provider of enterprise-wide healthcare workforce optimization software and services, today announced it has raised $11.5 million in new funding.

DALLAS--(BUSINESS WIRE)--Prolucent Health ®, a leading provider of enterprise-wide healthcare workforce optimization software and services, today announced a new technology partnership with UKG, a ...

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

Or maybe you've finally got workforce management covered, and it's time to address some performance issues. In that case, maybe a larger workforce optimization suite is in order. We'll cover the range ...

Calabrio Workforce Management and Calabrio Quality Management solutions are powerful elements of the Calabrio ONE® Web 2.0-based Workforce Optimization software suite. Calabrio Workforce Management ...

Artificial Intelligence, or AI, has become a transformative element for businesses in the years following the pandemic. The advent of new technologies has helped businesses automate monotonous ...

SCOTTSDALE, Ariz., Feb. 27, 2018 (GLOBE NEWSWIRE) -- dvsAnalytics, a globally recognized leader in workforce optimization, today announced that Encore ™ version 6.0.6 is compatible with Mitel’s ...

DMG Consulting last year valued revenue for the global contact center workforce optimization market at $2.1 billion, up only slightly from 2019’s total. The primary drivers of the market during the ...

Overview AI shifts HR from administrative tasks to strategic workforce planning using predictive insights.Talent intelligence ...

The deployment involves advanced WFO capabilities, including enterprise workforce management, performance management, desktop and process analytics, and work allocation manager. Leveraging these ...

HR software companies continue expanding cloud payroll and workforce solutions as digital transformation reshapes business ...

Pelorus Associates predicts that global demand for contact center and back-office workforce management solutions will reach $820 million in 2024, up from $605 million in 2019. Growth drivers include ...