Thanks to artificial intelligence, the 29-year-old from Athens, Greece, is no longer writing notes or clicking on countless ...

Voice is immediate, trusted and deeply human. And in an era when digital interactions can feel cold or confusing, it’s voice that has the power to cut through. Artificial intelligence is redefining ...

Everyone gets angry over customer service call centers – both the frustrated customers, and the employees on the receiving end of callers' ire. Now, an artificial intelligence bot can step in to ...

The integration of AI in call centers has transformed customer service, reducing monotonous tasks and potentially saving jobs ...

If you want better customer service, recording a call sometimes works, and sometimes it doesn't. But there's an even better way to solve this problem.