Many companies and organizations have in recent years cut back on the number of employees dedicated to support issues, believing that AI solutions can handle this task for more efficiently.

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

New integration aligns intelligent scheduling with mobile service execution to expand convenience, efficiency, and ...

Beacon Bank, recently formed by the merger between Berkshire Hills Bancorp and Brookline Bancorp, Ryan Melle is excited to study employee and user trends using AI-powered behavioral analytics, for ...

Have you noticed there are fewer staff at some of the large home retail chains? If you haven’t, you, like many, must be ...

Customers really don’t want more technology. What they really want is a better experience. So, how does a company use ...

Hallucinations, brand drift and trust gaps keep humans firmly in the loop — just in different roles than before.

Gartner also predicted that by 2030, 10% of Fortune 500 firms will double customer service spending in order to use AI for ...

Organizations are starting to come to terms with the limits of AI.

APLAZO’s customer support is handled via WhatsApp and the newly integrated in-app chatThe AI tools implemented support both end customers ...

Over the past few years, I’ve relied on four simple P&L lenses to decide which AI initiatives deserve investment and which ...

SoundHound AI's stock is priced at its cheapest level in more than a year.