Sources say Tulsi Gabbard arranged the call with Trump following the search.

A fraud probe involving millions of dollars lost by victims in Maryland and across the U.S. leads to call centers in India.

The president addressed agents by phone, asking them questions as well as thanking them for their work on the inquiry, ...

FBI agents announced a sweeping investigation into scams targeting 660 people across the United States who lost more than $48 ...

AI promised relief. Instead, many agents are juggling dashboards, prompts and metrics that quietly increase stress and erode ...

President Trump said he had personally ordered the withdrawal of hundreds of federal agents involved in the contentious ...

Humana has announced the launch of Agent Assist built with Google Cloud’s AI. The technology is integrated into call center systems. When members call to talk to a Humana representative, Agent Assist ...

Humana has tapped Google Cloud for the launch of Agent Assist, a new AI-powered tool that aims to support its teams in addressing member questions. | Humana has tapped Google Cloud for the launch of ...

Colorado lawmakers in the U.S. Senate and House of Representatives are calling for further investigation after immigration ...

SequenceShift expands its PCI-compliant payment platform with a new Zendesk for Contact Center integration for secure ...

Agent Assist, developed with Google Cloud, summarizes conversations between workers and beneficiaries while highlighting relevant information, like enrollees’ benefit and eligibility details.

Director of National Intelligence Tulsi Gabbard has told lawmakers that she attended an FBI search of the election center in ...