A new GAO survey of eight agencies found that shared services providers are providing operational efficiencies, cost savings and better cybersecurity.

By pairing customer-focused innovation with consistent trust-building, brands can move beyond transactions to earn lasting ...

Customers really don’t want more technology. What they really want is a better experience. So, how does a company use technology to create that?

Businesses that engage with hospitality skills will not only navigate the AI revolution, but lead it. By combining AI-driven efficiency with the kind of skills that encourage genuine human connection, ...

People spend more time online than ever before. Whether they are managing finances, booking travel, or streaming ...

Financial institutions are increasingly adding agentic AI to their broader generative AI projects. While generative AI models respond to prompts, agentic AI acts proactively, making their own ...

What Scott Moeller loves about being a data scientist is the opportunity to work with all the different departments at ...

AI is reshaping customer service, but budget constraints and organisational silos are slowing adoption, says Telviva.

Winter weather can upend even the best-laid travel plans, but one less thing to worry about is losing money if your flight is ...

Santee Cooper, CORE Electric Cooperative and Imperial Irrigation District turn to Uplight to cost-effectively strengthen grid flexibility and reliability ...

The architecture of agentic communication will determine the extent to which generative AI democratizes access to economic opportunity.

More than 50% of vehicles sold under Ford Pro, the company's cash-cow commercial division, are modified afterward for ...