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You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

WASHINGTON, Dec 17 (Reuters) - The U.S. Postal Service said on Wednesday it is seeking to boost revenue from its "last-mile" delivery network to major retailers and shippers as it warned of a looming ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

A congressional committee investigating the events of Jan. 6, 2021, on Monday requested more information surrounding Secret Service agents who appeared to miss a pipe bomb planted in Washington, D.C., ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

Let’s clear the air—“customer service” (CS) isn’t some vague, dial-tone promise you’ve heard tossed like cheap confetti. CS is the company’s relationship with a customer, from first contact through ...

That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...

In these days of disappearing "customer service," it was a pleasant surprise to work with Mary at the new Ace Hardware Store in Kalmia Plaza. I was looking for a new hedge trimmer and she was a ...

This is Defector, a new sports blog and media company. We made this place together, we own it together, we run it together. Without access, without favor, without discretion, and without interference.

Tallahassee is using AI in various city departments to improve efficiency and services. Key AI implementations include customer service chatbots, data compilation software, and AI-assisted policing ...