Businesses can reduce costs and improve CX by improving FCR rates. However, the report notes that a high FCR rate may mask underlying problems. “If the business had been handling live calls that were ...

Tuesday’s “First Call” has some trash talk from Le’Veon Bell toward a current Steelers defensive back. A former Pitt standout thinks the Steelers have little hope in their next game against Houston.

The BBC has released a first look at Call the Midwife season 15, starring Jenny Agutter, Judy Parfitt, Helen George and Stephen McGann – and it's set to usher in a whole new era GB News halted to make ...

A controversial foul call nearly ruined Rutgers’ first Big Ten win of the season, forcing the Scarlet Knights to defeat the Ducks, 88-85, in overtime. Rutgers was leading by three with less than 20 ...

Israeli billionaire tech entrepreneur and Cato Networks co-founder Shlomo Kramer argued on Monday’s episode of CNBC’s "Money Movers" that governments must restrict freedom of speech in the age of AI.

Learn how to design and deliver engaging presentations for different types of stakeholders, for all your upcoming meetings, with this powerful AI workflow.

Management noted that higher than anticipated healthcare claims and legal costs “decreased operating income and adjusted EBITDA.” Free cash flow was “impacted by lower profit and heavy working capital ...

A Fox News Digital analysis finds the anti-ICE mobilization mirrors classic insurgency tactics outlined in U.S. military and intelligence manuals, including command-and-control structures, ...

• Limiting Trump’s war powers: A handful of Republicans joined Democrats to advance a resolution limiting future US military force in Venezuela without congressional approval. The final resolution is ...

Star lots include rare Tommykaira R-Z GT-R, ‘brand-new’ 1979 BMW M1 Procar, Ferrari 365 GT4 BB and Porsche 964 N/GT TOKYO, LONDON, UNITED KINGDOM, January 9, 2026 ...