Siemens announced it has been recognized as a Leader in the Gartner Magic Quadrant for Quality Management System Software1.

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

Secret Service agents have dismantled a network of electronic devices at multiple locations around New York City that could be used to disable the city's cellphone network, officials said Tuesday.

That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...

LOUISVILLE, Ky. — Kentucky and Indiana are investing in additional RiverLink customer service representatives. On Thursday, the Joint Board and Tolling Body for the Louisville-Southern Indiana Ohio ...

The IAEA conducted its first-ever management systems advisory service in the Kingdom of Saudi Arabia from 19 to 22 May 2025. The IAEA Management Systems Advisory Service (IMSAS) was established to ...

IMSAS was established to support the review of management systems in countries embarking on new nuclear power programmes. It provides a structured approach for the self-assessment of the management ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

Office of Occupational Safety and Health, Office of the Chief Scientist, Office of the Commissioner, United States Food and Drug Administration, Silver Spring, MD, United States A laboratory quality ...

Zurich Insurance Group has over 55 million customers around the world. The insurer built an AI tool into its agents' workflow to increase customer loyalty. This article is part of "Build IT: ...