"Our special sauce is the prompt libraries, the eval suites, and the thousands and thousands of real-world examples that the ...

A great solution for internal IT service desks that adhere to ITIL ...

Freshworks is navigating a post-founder transition while attempting to reinvent itself from a traditional SaaS player into an AI-native enterprise platform ...

Let’s be honest: getting a customer to buy once is expensive. You pay for the click, you pay for the impression, and you ...

People worldwide are being targeted by a massive spam wave originating from unsecured Zendesk support systems, with victims ...

Someone is sending hundreds of pointless emails to people, using Zendesk's ticketing system.

The big threat posed by this attack on Zendesk support systems is that the bogus message is seen as originating from the ...

AI isn’t replacing people, it’s removing low-leverage work. The real risk is roles that can’t link their impact to clear ...

Windscribe is a virtual private network (VPN) with intense "How do you do, fellow kids?" energy. It has servers in 69 ...

Mandiant says a wave of recent ShinyHunters SaaS data-theft attacks is being fueled by targeted voice phishing (vishing) attacks and company-branded phishing sites that steal single sign-on (SSO) ...

Puffed, gray-tinged clouds roll over Odda, Norway, reflected in the quiet azure waters of Lake Ringedalsvatnet. More than 2,000 feet above, a hiker is perched atop Trolltunga, a cliff that juts out of ...