Data has become the lifeline of our increasingly interconnected world and a crucial lever for driving customer experience.

Standard Bank Group is committed to enhancing customer experience by integrating purposeful technology solutions.

Customer sentiment analysis is taking a bold leap forward with emotion mapping, real-time tracking and cultural insights.

The challenge isn't replacing humans but reinventing how we integrate human skills into AI-driven experiences.

Stand out from the crowd with these ChatGPT prompts to win more customers. Stop competing on everyone else's terms and create ...

La Maison Simons leads Leger's 2025 WOW Digital Ranking, highlighting Canada’s top retailers excelling in online customer ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

DJ Paoni, CEO of Certinia, seems to have had a good first year in the job. We ask what's next in professional services and ...

Wonder Works Digital – a digital marketing and full-service customer experience agency – has launched.The announcement:Andrew Ritchie has formed Wonder Works Digital a new full-service customer ...

Fetch makes new hires across Finance and Commercial, Sales, Product Management, Customer Experience, Marketing and Brand.

Morrisons staff are facing redundancy, with plans to cut more than 200 roles. The chain has put some staff in customer experience, employee engagement, recruitment, and payroll positions at risk of ...

In this Q&A, Sylvia Ng, CEO of ReturnBear, discusses how the company is transforming reverse logistics from a challenge into an opportunity for brands globally.