Foundever, world No. 3 in call centers industry, seemingly runs out of cash, according to S&P Global
In Canada’s New Brunswick province, the BPO specialist was scheduled to replace the current provider, Maple, on April 1 for the eVisitNB virtual healthcare program. The transition has been postponed ...
Five times in a row, the Rolling Stones would come to record here, in Boulogne-Billancourt, in this magnificent studio equipped to the highest standards and where the Beatles, Téléphone, Gérard Manset ...
Onepilot acquires Eodom, joins the top 15 outsourcers and takes Didier Ferrier on board. A winning move. The right cheque, the right offer, at the right time? Over the last few years, many BPO players ...
"Video killed the Radio Star" sang The Buggles. AI or a lack of understanding of call centre operations, what will ‘kill’ the major BPO players? Concentrix shares plunged by more than 12% on the ...
Seven2, formerly Apax Partners, has reportedly commissioned a French investment bank to sell its stake in Vocalcom, the star call centre software company, which has recovered well after a few ...
La société a été créée par 2002 par Jean-Marc Royer, ensuite rejoint en 2010 par Jérémie Mani. Webhelp l'avait acquise en 2016. L’opération de reprise a été accompagnée par Astero Partners (Alexis ...
Daniel Julien, the founder of Teleperformance, has realised one of his dreams: Teleperformance joined the CAC 40 on 20 June 2020. The company will leave the index on 22 September and be replaced by ...
Thanks to Vocalcom's Universal CRM Connector (HUCC), Intelcia's call centre agents can identify callers by automatically consulting customer records in Microsoft Dynamics as soon as the call comes in, ...
In a recent edition of Cash Investigation, a manager from La Banque Postale (whose customer relations department is headed by Sandrine Beltran) reported that the bank was using AI to rate its ...
Live Nation acquires Paris La Défense Arena, driving major upgrades, increased capacity, and more year-round events in Paris. Ticketmaster and its prices and methods could be the next issue ? Live ...
Orange France a annoncé le déploiement industriel d'un outil d'écoute des conversations des téléconseillers en centres d'appels, optimisé avec l'IA. Selon la direction, cet outil de speech-analytics ...
Intelcia, the Moroccan lion cub racing ahead in the BPO sector, has appointed a first-rate recruit. He takes up the position of CEO US and English Speaking Markets. Karim Bernoussi and Youssef Elarofi ...
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