PolyAI's new Agent Development Kit lets enterprise developers build on CX AI agents using their own IDEs, coding assistants ...

Agile marketers worry about AI governance. Non-Agile teams still question if it works. That gap explains everything about who ...

Fast responses mean nothing if the status, promise or system state doesn't match reality. Here's the CX metric that actually ...

AWS acquired NLX to bring no-code conversational AI into Amazon Connect — targeting the engineering bottleneck slowing enterprise CCaaS deployments.

With 60 million assets ingested in 9 months and Khosla Ventures leading, Shade presses its case as the intelligent file ...

The startup says its multi-agent system acts on marketing data rather than just reporting on it. Armilar led the round at a ...

New platform introduces the orchestration layer enterprises have been missing, connecting conversations, campaigns, AI, and governed intelligence to deliver measurable outcomes, starting with pharmacy ...

New AI agent, audience activation capabilities and Command Center help marketers deliver more relevant experiences, optimize performance, and maintain trust across channels LOS ANGELES--(BUSINESS WIRE ...

BrazeAI Operator™, BrazeAI Agent Console™, and the new Braze Creative Studio are now available alongside EU hosting for BrazeAI Decisioning Studio™, introducing a radically better way for marketers to ...

Shadow content, IP risk and brand drift are rising fast. Here’s how governance evolves to keep up without killing speed.