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Anthropic’s Claude proves that personality design isn’t fluff—it’s a strategic lever for building trust and shaping customer ...

One team. One mission. One customer segment. Aflac’s hotline for newly diagnosed cancer patients proves that going deeper is ...

Content Guru Research Reveals Growing ROI from AI Adoption in CX. Content Guru, a leading global provider of enterprise cloud ...

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From governance to growth, centralized AI decisioning delivers faster, smarter outcomes across the customer journey.

Google's open-source Meridian helps marketers build better models, understand lift by channel and finally bring sanity to ...

Talkdesk Customer Experience Automation introduces a new category in the customer experience market: fully autonomous, multi-agent AI automation discovered, built, orchestrated, and measured across ...

Communications provider enhances customer experience offerings with AI-powered virtual agents and supervisor tools.

Customer advocacy pays. CMO Christine Dart shares a playbook for cross‑team alignment, micro‑events & turning account success ...

Leading Brands Speak Out: You Need to Balance AI and the Human Touch ...