As we researched cloud solutions to replace our PBX infrastructure, we saw that with RingCentral, we could integrate a whole suite of communication features in one platform, connect our dozens of ...

Inbound calling occurs when customers or potential customers initiate contact with a business or organization. Inbound call center agents provide reactive customer support, meaning when someone calls, ...

Enable automatic recordings for one or multiple users with just a few clicks. Set up automatic recording of calls for inbound calls to departments. Quickly select incoming and/or outgoing calls to ...