BETHLEHEM TWP., Pa.- A UPS customer service center in Northampton County is closing. A public relations spokesperson for the company confirmed the closure of the facility at 2301 Highland Avenue in ...

Fayette County Public Health (FCPH) recently conducted a series of staff training exercises focused on administrative ...

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You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

DULLES, Va. — About 24 hours after the Washington Commanders defeated the New York Giants, offensive lineman Sam Cosmi was studying a different kind of playbook — customer service. Cosmi spent his off ...

Dear Eric: Many companies are training their employees to “be friendlier.” Now, when I go to pay for my groceries or have bloodwork done at a lab, someone invariably asks me, “so what are you doing ...

Target launched a new internal training program aimed at helping new hires enhance the in-store customer experience. The internal team member training program, called "10-4," was shared with Target's ...

A golden retriever in "service dog training" has gone viral for their dramatic airport nap. "Emphasis on 'in training,'" she wrote as text over the video. "You’re doing amazing sweetie," she captioned ...

The numbers are sobering. Organizations invested $47 billion in AI initiatives during the first half of 2025, yet 89% of that spend delivered minimal returns. Most projects collapsed under the weight ...

That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...

WASHINGTON — Hank Ford, a 54-year-old Army and Marine Corps veteran, was dozing one morning in February after his wife left for work, when his service dog, Tommy, started barking and pawing his chest ...