Despite falling auto insurance rates, customer satisfaction with claims handling remains surprisingly flat.

RICHMOND, Va. (WRIC) — Virginia State Police says more people are hoping to make quick cash from insurance companies by faking crashes and insurance claims. First Sergeant Eric Futrell with Virginia ...

Many American drivers are familiar with having their car windows cracked or broken. Whether it's due to rock chips, hail damage, or vandalism, a broken window is an almost unavoidable part of car ...

WASHTENAW COUNTY, Mich. – A Michigan family had its car insurance claim denied after a crash on Christmas Eve, and now they’re sharing the story of their nightmare as a warning to everyone else.

Vivek Jetley, president and head of Insurance, Healthcare and Life Sciences at EXL, a global data and AI company serving Fortune 500 firms. Long claims processing and settlement cycles are often ...

In the past, the auto insurance industry was all about paperwork and drawn-out processes. But now, things are changing fast thanks to technology. At the heart of this transformation is the emergence ...