New white-label platform analyzes 100% of customer conversations and delivers tasks, alerts, coaching, and executive ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

This article originally appeared on The Conversation. Over the course of 2025, deepfakes improved dramatically. AI-generated faces, voices and full-body performances that mimic real people increased ...

Syracuse, N.Y. -- Tens of thousands of residents in six Central New York towns face days of low water pressure and, in some cases, a loss of water service if a plea for conservation doesn’t work, an ...

AI and agents drove $67 billion in sales, influencing 20% of all purchases through personalized product recommendations and conversational customer service Salesforce powered 61 million orders on ...

AI and agents were pivotal elements in shoppers’ path to purchase, driving $67 billion in sales by delivering personalized, high-converting shopping experiences. Across Cyber Week, AI and agents ...

PARKERSBURG — The Customer Care team at United Bank has been named Service Team of the Year in the National Customer Service Association 2025 All-Star Awards, the bank announced. United competed ...

PARKERSBURG — The Customer Care team at United Bank has been named Service Team of the Year in the National Customer Service Association 2025 All-Star Awards, the bank announced. United competed ...

Trust is the currency of modern banking, but it’s harder than ever to earn. Customers want instant, personalized service, while banks must confront fraud, navigate complex outdated systems, and meet ...

If you’ve ever noticed that millennials are very accommodating, you’re not alone. In fact, millennials themselves are picking up on the fact that they tend to prioritize everyone else and put their ...

While conversation analytics (CA) is one of the earliest AI-enabled contact center products, the application is currently experiencing a renaissance driven by generative and agentic artificial ...