Before you start playing The Sims 4, you'll need to make a Sim (or Sims) to play with. This happens in Create-A-Sim. Once you're on the Sims 4 main menu, click New Game to enter the creator screen.

If you see a black screen in Sims 4 on Windows 11/10, your graphics card may be faulty or its drivers corrupted. Here are some working fixes.