He called Swiss to ask for help when they arrived in Italy without their luggage. “A Swiss representative told us that there was no ETA on our bag,” he says.

Question. Swiss International Air Lines lost my luggage for eight days while I was on a hiking trip to Geneva. It sent my bags to the wrong address and finally to my home almost two weeks later ...

DEAR TRAVEL TROUBLESHOOTER: Swiss International Air Lines lost my luggage for eight days while I was on a hiking trip to Geneva.It sent my bags to the wrong address, then finally to my home almost ...

A Swiss International Air Lines plane took off from Zurich without any luggage on board. Fabrice Coffrini/AFP/Getty Images/File Editor’s Note: Sign up for Unlocking the World , CNN Travel’s ...

The luggage of 111 passengers remained in Zurich after "operational reasons" prompted Swiss International Air Lines to make the call for the bag-free plane to take off and make its way to Bilbao ...

With airlines still losing nearly seven bags per 1,000 passengers, travelers are turning to tracking devices to keep an eye on their checked luggage. Apple’s new update looks set to make the ...

Q: Swiss International Air Lines lost my luggage for eight days while I was on a hiking trip to Geneva. It sent my bags to the wrong address, then finally to my home almost two weeks later after ...