Data has become the lifeline of our increasingly interconnected world and a crucial lever for driving customer experience.

The root of the word insurance dates over 500 years from the French ‘ensurer’ meaning engagement to marry. Today some leading ...

While marketing traditionally owns customer experience, today's CX challenges demand involvement from operations, finance, HR ...

Package.ai, a platform that provides artificial intelligence-based delivery for retail operations and customer service, said ...

Standard Bank Group is committed to enhancing customer experience by integrating purposeful technology solutions.

The change in technology over the last 20 years has been transformational and, in many ways, has spoiled customers, claims ...

La Maison Simons leads Leger's 2025 WOW Digital Ranking, highlighting Canada’s top retailers excelling in online customer ...

Throughout the year, CMSWire TV has hosted a diverse array of discussions, reflecting the dynamic nature of customer ...

Retailers at this year’s NRF Big Show showcased how they are putting customer data to use for personalization and loyalty.

In a groundbreaking research paper published in the International Journal of Scientific Research in Computer Science, ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...