A new inbound customer call center in Altavista, Va., will be opened by Intersections Inc. A ribbon cutting ceremony will be held at the opening. An announcement in this regard has been made by the ...

The insurance industry is due for a significant technology surge in the year ahead, according to a report, “Hot Topics” for Insurers: Social, Mobile, Analytics, Big Data, Cloud, and Digital, by ...

Workforce management places contact centers in a position for success. Offering optimization, automation and efficiency to enhance customer service, building loyalty and boosting the bottom line, ...

Banking has come a long way since the system was first invented. What started out as merchants making grain loans to farmers and traders around 2000BC eventually evolved into a network where people ...

Optum and Availity, two major names in the health services business, recently entered into a new partnership that promises to help improve the completeness and accuracy of health insurance claims, ...

(CPA Journal, The Via Acquire Media NewsEdge) The adage, "You can't have your cake and eat it too," indeed applies to federal income taxation at the individual level and tax-exempt income and ...

Spectra7 Microsystems, a manufacturer of microchips made to be used in virtual reality components, recently announced the release of its latest gesture recognition chip. The company's newest chip, the ...

Unified communications systems are often associated with Voice over IP (VoIP) phone systems, which transfer phone calls through the Internet instead of through traditional phone lines for lower ...

If you don’t have your smartphone with you when you’re reading an e-book on Kindle Fire, but still want to send text messages or make a call, you don’t have to worry. The Kindle Fire, a mini tablet ...

As many in the contact center industry are certainly aware, sweeping changes to the Telephone Consumer Protection Act (TCPA), as laid forth by the Federal Communications Commission (FCC (News - Alert) ...

The banking industry in India changed dramatically after the entry of companies such as ICICI and HDFC. These companies marked a shift from the traditional nationalized banks to private bankers that ...

Fibrenoire has recently completed two acquisitions, buying out the Montreal-based fiber optic networks Société des Réseaux Dédiés et Privés Inc. (SRDP Telecom) and Réseau du Haut-Richelieu Inc. (RHRI) ...