CRM magazine presents its seventh annual rundown of the leading companies and hottest trends in customer relationship management.

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

This year’s dominating sales trends and technologies build on the growing use of artificial intelligence, which is becoming more impactful in 2025. In addition to AI, sales organizations are enhancing ...

In a “2025 B2B Marketing Trends Shaping the Future” report from MarketingProfs, the following trends will continue to shape marketing’s future: Predictive personalization. This involves using ...

Jiran immediately reached out to SugarCRM, a company whose technology he had used at a previous job. Beyond Jiran’s earlier work with the Sugar Sell solution, Sun State chose the Sugar Sell/sales-i ...

Cordial, a marketing messaging platform provider, has hired Rob Garf, a senior executive with Salesforce, as its senior vice president of strategy and insights. B2B sales platform provider Apollo.io ...

To assuage employees’ fears about being spied upon, CaduceusHealth made every effort to be completely transparent. “As part of someone’s employment, they sign an agreement acknowledging that this is ...

Exponential efficiency refers to an algorithm or function whose running time grows exponentially with respect to its input size. In other words, as the input gets larger, this type of algorithm ...

Contentful's new features further help companies create and manage compelling digital experiences for customers.

Preparing for the 2030 Contact CenterAI is revolutionizing contact centers, enabling businesses to offer highly personalized and efficient customer experiences. To stay competitive, companies must ...

Workato will continue to back DeepConverse's support agents and search capabilities by launching AgentX Support, combining Workato's Agentic Orchestration capabilities with DeepConverse's AI-powered ...

Real-time language translation. Smart glasses technology is making real-time language translation a game changer. Smart glasses will come with advanced translation technology such that communicating ...