For 150 years, this Private Religious University has been on a mission to develop students of faith, intellect, and character. Offering a rigorous curriculum that integrates both faith-based and ...

“Cost-wise, system-wise and management-wise, RingCentral ticked all the boxes for us. They also provided a professional services team to help us configure and migrate to the new platform, and our ...

Telecommuting, or working from home, is a work arrangement where eligible employees don’t travel to an office. Instead, they have a remote work location, such as their own home, and they rely on ...

One of the standout AI capabilities for RingCX is AI Assist for Agents. Now Generally Available in the US and Canada, this capability reduces the strain on agents by intelligently organizing the ...

"The contact center industry has been solving problems in isolation for too long," said Jim Dvorkin, SVP of Customer Experience Products at RingCentral. "What we're delivering is complete customer ...

You want your team to be as proficient and effective on the phone as possible. That’s a given. However, how can you be sure that they’re giving all they can give and being all they can be unless ...

Forgetting essential details during a phone call is something that happens to the best of us. But it can seem unprofessional to ask clients to repeat themselves, and wastes time and energy in the long ...

What is a virtual huddle room? At its core, a huddle room is a small, informal meeting space designed for quick discussions, brainstorming sessions, and problem-solving. Virtual huddle rooms fulfill ...

Business texting has transformed how teams connect with customers, offering immediacy that email simply can’t match. More organizations now use desktop messaging platforms for customer interactions, ...

A knowledge base can help to keep prospective buyers and established customers informed, but to work it needs to be informative, concise, and consistent. To help your organization put its best foot ...

Sales teams need a cohesive strategy that ensures the right tools and training are at their disposal. Consistency is key to achieving regular sales, steady revenue growth, and dependable sales team ...

All businesses receive customer complaints. It’s an unavoidable part of having customers. The larger your customer base is, the more unhappy customers you’ll need to manage. It might seem like there ...