If you're having problems with your Surface Pro, Surface Laptop, or another Surface device, try resetting or recovering it to its factory settings.

Surface not responding or freezing up? Here’s how to restart it—also known as a soft reset.

Learn how to reset your Microsoft Surface and solve problems using a USB recovery drive or Surface recovery image.

Your Surface comes with Windows recovery info that you can use to refresh your Surface or reset it to its factory condition. When possible, try to do that first before downloading a recovery image.

If your Surface turns on and you see a Recovery screen for the Boot Configuration Data or BCD file, do the following steps. These steps work for all Windows devices.

First steps if your Surface Pro Keyboard or Type Cover doesn't work To try to resolve these issues, you can begin by following the steps below to get the latest updates, detach the keyboard or type cover, …

If you’re having problems signing in to your Surface using Windows Hello Facial recognition or Windows Hello Fingerprint recognition, try these solutions.

To try to resolve these issues, you can begin by following the steps below to boot to UEFI and test touch functionality, reinstall the touchscreen driver, check for Windows and Surface updates, or reset Surface.

To enable Bluetooth pairing mode on your Surface Pen, press and hold the top button for about 5-7 seconds. The LED light will begin to flash continuously, indicating that the pen is ready to pair.

Learn about Unified Extensible Firmware Interface (UEFI) features and how to access them on Surface Pro 4, Surface Book, and Surface Studio.