Service desk reports and dashboards in ServiceDesk Plus enable you to measure service desk performance by creating custom reports and templates, visualize data using 200+ pre-defined report …

Tap into over 150 predefined reports in ServiceDesk Plus to gain a complete view of IT service desk performance across requests, incidents, problems, changes, assets, and more.

Help desk reporting tool from ManageEngine ServiceDesk Plus allows you to measure and analyze IT help desk performance, identify IT trends and risks, forecast future performance, and create custom …

Mar 19, 2025 · A ServiceDesk Plus dashboard can equip IT service desk managers with a tactical view of team performance, enabling the monitoring of key metrics such as SLA compliance, ticket …

ServiceDesk Plus MSP provides you with pre-defined reports that can be classified as helpdesk, problem/change, request time spent, survey, asset, audit, resources, purchase, and contracts reports.

Query to get site's operational hour based report. Query to get the time spent in the “unassigned” status for each request before the request is assigned to a technician.

The overall success of an efficient service desk lies in the numbers; the KPIs and metrics that matter. How well a service desk measures its performance is a key indicator of how efficient its processes …

Create and schedule custom reports, dashboards, and KPIs so you're never in the dark when it comes to your help desk.

ServiceDesk Plus | (SDP MSP) Reports | Knowledge Base Keep track of your tickets and monitor your team's data.

Jul 24, 2006 · Find the detailed step by step instructions on how to create new query reports ServiceDesk Plus MSP software.