How to investigate a billing charge from Microsoft
When you see unexpected charges from Microsoft in a statement from your bank, credit card, or any other payment provider, we want to help you resolve your question as quickly as possible. …
How to get a refund on a Microsoft subscription
If you want a refund because don't recognize a charge on your account, you can now investigate it on the Manage your payments page of your Microsoft account dashboard. Learn more. To …
unauthorized charge - Microsoft Q&A
1 day ago · Ensure a smooth experience with Microsoft 365 by unde This page provides an overview of common charges found in the Billing section of your UI, and the different types of …
I am being charged for a subscription I don’t have on my account.
Jun 22, 2025 · 🔍2. Investigate Unrecognized Charges If you don't recognize a charge on your account, go to the Manage your payments page of your Microsoft account dashboard and …
Payment charge - Microsoft Q&A
Jul 30, 2025 · Based on your description: You can manage recurring billing and cancel subscriptions via: Turn recurring billing on or off Cancel your Microsoft subscription Investigate …
Subscriptions - Microsoft Q&A
4 days ago · If you can’t find the source of the charge, it’s possible that your credit card has been compromised. In this case, you should contact your bank immediately to open a dispute ticket, …
[Article] How to find the source for unknown charges - Microsoft …
Jul 5, 2025 · Applies to Microsoft account, billing Sometimes you may come across a purchase that you haven't made. Now, Microsoft has made it easy for you to view purchases made …
I keep getting billed monthly for a charge but there’s nothing …
5 days ago · Sometimes charges may not appear in the usual transaction list but can be found in the billing section. Contact Microsoft Support: If you still cannot identify the charge, it may be …
Why was I charged $129.99 12/12/2026 - Microsoft Q&A
5 days ago · Hi, If you were charged $129.99 on 12/12/2026 but do not recognize the charge and did not have a Microsoft account prior to that date, it is likely that your credit card has been …
need to investigate a microsoft charge - Microsoft Q&A
Feb 13, 2025 · Therefore, we are unable to verify payments or make changes to your accounts. Since this charge is from Microsoft and you're unsure about which account it belongs to, the …
I have a charge on my credit card that I don't know about
Jul 31, 2025 · How to investigate a billing charge from Microsoft If you're still having trouble finding why you have been charged and cannot cancel the subscription in your account, it is …
Unknown Charge - Microsoft Q&A
Jul 13, 2025 · Hey there! Nice to meet you! I'm Darhyl, an Independent Advisor. Based on your description, kindly confirm the transaction details by signing in to all of your Microsoft accounts …
Unknown Microsoft 365 charge on my account. - Microsoft Q&A
Jul 16, 2025 · Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
I can not investigate a billing charge because my account …
Jul 28, 2025 · In that case, contact your organization’s Microsoft 365 administrator. You can look at this document for reference: How to investigate a billing charge from Microsoft - Microsoft …
How to find my unauthorized charges on my account and what the charges …
Oct 9, 2025 · If it's empty, go to the Manage Payments page and use the “Investigate” option with your card’s CVV to see if the charges came from another Microsoft account.
I need to cancel my account - Microsoft Q&A
5 days ago · If the charge still doesn’t look familiar, it may be linked to another Microsoft subscription in your household or even a family member’s account. In that case, you can …
Email Invoice - Microsoft Q&A
Sep 30, 2024 · You can follow the steps outlined in this link: How to investigate a billing charge from Microsoft - Microsoft Support. If you have admin roles in the Microsoft 365 admin center, …
investigate a billing charge - Microsoft Q&A
Aug 17, 2025 · i have few charges from Microsoft that i didn't get invoices.. it was charged by my credit card - how can understand what for ???? no invoices on my mail or notice about it// i …
How to investigate a billing charge from Microsoft
Feb 27, 2025 · Hello, Dale Slaven. Welcome to Microsoft community. I understand that you are charged Microsoft fees on two different accounts. You should be aware of the billing details …
Locate unknown charge - Microsoft Q&A
Jul 29, 2025 · If it doesn't show up, the charge may have been from a family member or a friend who might have your payment card added/linked to their accounts. Please check their …
I received a charge of $106.00 yesterday and don’t know how or …
Sep 5, 2024 · Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, …
I was charged $30.32 for a game on Microsoft game library and …
3 days ago · If you can’t find the source of the charge, it’s possible that your credit card has been compromised. In this case, you should contact your bank immediately to open a dispute ticket, …
Contact - Microsoft Support
Contact Microsoft Support This service is currently unavailable. Please visit this link to contact Microsoft Support.
I am being double charged - Microsoft Q&A
6 days ago · Check your Microsoft 365 account to see if you have more than one active subscription. Billing Frequency Change: If you changed your billing frequency from monthly to …
Receive an unknown billing - Microsoft Q&A
Aug 29, 2024 · Understand your invoice for your Microsoft MCA billing account Learn how to interpret the charges on your invoice for your Microsoft business subscription with an MCA …
how to contact Microsoft support about unexpected charge
Jul 7, 2023 · I got an unexpected charge on bank account and it doesn't show in my order history on any of my microsoft accounts. I can't seem to find a way to contact Microsoft for this. Tried …
why are you taking money out of my account ? - Microsoft Q&A
Jun 12, 2022 · Nop its not a scam, the $$ is taken out of my account by Microsoft, they are charging my account and sending me an invoice addressed to a third party. i do not have a …
How to investigate a billing charge from Microsoft?
Dec 14, 2022 · I have a charge on my Mastercard bill and want to get the receipt sent to me.