Service desk reports and dashboards in ServiceDesk Plus enable you to measure service desk performance by creating custom reports and templates, visualize data using 200+ pre-defined …

Help desk reporting tool from ManageEngine ServiceDesk Plus allows you to measure and analyze IT help desk performance, identify IT trends and risks, forecast future performance, …

Tap into over 150 predefined reports in ServiceDesk Plus to gain a complete view of IT service desk performance across requests, incidents, problems, changes, assets, and more.

Mar 19, 2025 · A ServiceDesk Plus dashboard can equip IT service desk managers with a tactical view of team performance, enabling the monitoring of key metrics such as SLA compliance, …

The overall success of an efficient service desk lies in the numbers; the KPIs and metrics that matter. How well a service desk measures its performance is a key indicator of how efficient its …

ServiceDesk Plus MSP provides you with pre-defined reports that can be classified as helpdesk, problem/change, request time spent, survey, asset, audit, resources, purchase, and contracts …

Query to get site's operational hour based report. Query to get the time spent in the “unassigned” status for each request before the request is assigned to a technician.

Sep 10, 2025 · Explore 16 help desk KPIs and metrics to measure IT support success. Learn how dashboards and examples improve service desk performance and meet industry standards.

A capable service desk software offers a self-service portal for end users, a mobile app for on-the-go support, a rule-based action engine to automate common operations, and a built-in report …

Create and schedule custom reports, dashboards, and KPIs so you're never in the dark when it comes to your help desk.