Net Promoter Score Formula

How to Calculate the Net Promoter Score® (NPS®)?

In this video, we learn how to calculate the Net Promoter Score® or the NPS®. The NPS® question asks how likely you are to recommend us to a friend or colleague. The answers range from a scale of 0 to 10 where 0 represents not at all likely and 10 represents extremely likely based on the scores that customers give you. The NPS is divided ...

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